Do millennials even care about sustainability at their hotel?

The short answer: Yes. But with some constraints. It’s a grey area, so let’s try to color it a little more black and white. To understand millennial attitudes towards sustainability, especially when…

Hotel Monteleone and PressReader pair up to bring guests an integrated reading experience

Background Hotel Monteleone in New Orleans partnered with PressReader to give every one of its guests an integrated, mobile, personalized reading experience. As competitors began to bring new…

Using digital touch points to surprise and delight guests

Customer experience matters. With the variety of options available in hospitality, how can you stand out? Your brand needs to make emotional connections to your guests and create longstanding, loyal…

Checking up after checking out

Goodbye. Ciao. 再见. Adieu. Hoteliers say goodbye to all kinds of guests in all kinds of ways – but what happens after? How can hotels stay connected and stay relevant once guests are on the road or on…

The future of technology, content and the hotel guest experience

The future of technology, content and the hotel guest experience Nikolay Malyarov Author's Bio   To address one of the strategic priorities of the guest experience — access…